What happens to unclaimed Lost luggage

What happens to lost unclaimed luggage in Canada The US and the UK?

A few years ago I traveled on a vacation to Phoenix and Las Vegas. My luggage went on it's own trip. Three days after I arrived my luggage appeared with tags indicating that it had journeyed on it's own to Toronto, Newark, Dallas and finally Phoenix. I was fortunate to have it returned. What happens to luggage that isn't reunited with it's owner?

Luggage claim can be a nerve-racking experience for travellers. Smiles of relief spread across the faces of those pushing loaded carts away from the carousel, while those left behind at the conveyor belt watch with envy and increasing anxiety.

Each year, millions of suitcases don't arrive where they should. Most find their way to their proper destination within 24 hours, but some sit at airports for months waiting to be claimed, before their contents are finally sold, donated or dumped. What happens to travellers' new cameras and dirty underwear depends on which airline carried the suitcase, and where in the world the plane landed.

Bags abandoned at Heathrow Airport are auctioned off at Greasby's in southern London. In the United States, thousands of unclaimed suitcases are unpacked each year and their contents sold at the 40,000-square-foot Unclaimed Baggage Centre in Scottsboro, Ala.

HOW TO PROTECT YOUR LUGGAGE

Arrive early at the airport to allow sufficient time for your baggage to load.
Tie coloured ribbon or attach other unique markers to your bags to prevent mix-ups with other travellers..
Place your name, itinerary and contact information inside your luggage to help airlines contact you if your bag is found (external tags can sometimes get lost or ripped)..

Keep a list on you of unique or personal items inside each bag to help agents identify yours among the others if it is found.If your baggage is missing on arrival, file a claim before leaving the airport. Airlines often require losses to be reported within a limited time period for compensation..

Pack valuables and essential medications in carry-on bags, and purchase additional insurance for high-value checked baggage. .
Maximum compensation by airlines ranges from $250 to $1,650, but airlines are generally not liable for fragile or valuable items, including jewelry, business documents and electronics..

At Canadian airports, each airline is responsible for its unclaimed baggage. Air Canada and WestJet both have customer service agents at each airport who try to reunite baggage with its owner. After several days, unclaimed bags are sent to the airline's central baggage tracing office. Air Canada sends its bags to Montreal-Trudeau Airport after five days, and WestJet to its hangar in Calgary after three days..

Agents at the central offices then open and search through the luggage for tags, business cards, personal documents, drug prescriptions or anything else that can help identify the owner. If agents can't identify or contact the owner, descriptions of the bag and its contents are entered into a system called WorldTracer, which acts as a lost and found system for over 400 airlines and ground handling companies worldwide by matching bags with claims.Travellers who still haven't located their missing bags after a few months should probably give up hope. WorldTracer files expire after 90 days, and Transport Canada only requires airlines to hold on to loss claims for three months. After that, Air Canada and WestJet agents unpack the bag and donate usable items such as clothing to local charities and shelters, and dispose of the rest..

Peter Fitzpatrick, spokesperson for Air Canada, says baggage teams rarely resort to throwing out lost luggage. "We do everything we can to find the owners," he says, "because obviously, people want their bags back.".

Doris Carreiro-Fonseca, manager of WestJet's central baggage services team, also says most bags find their way home. Since January 2008, only one bag has sat unclaimed for more than 90 days, she says, "and we're still working to find its owner.".
According to SITA, the Geneva-based organization that provides WorldTracer and other logistical technology to the air transport industry, 42.4 million checked bags were damaged, delayed or lost in 2007. That translates into 18.86 bags per 1,000 passengers. Most of them were eventually reunited with their owners, but three per cent never made it home. That's only 0.06 per cent of all checked bags, but it amounts to 1.26 million bags worldwide..

Flight connections pose the biggest problem — transfers from one aircraft to another accounted for almost half the bags that were missing on arrival last year.Mishandled baggage cost airlines and airports $3.8 billion last year..

Years ago, the Unclaimed Luggage and Goods Boutique in downtown Ottawa helped find new owners for unclaimed bags. But the store has moved several times in the past decade, and if it still exists, its current location is a secret well kept by bargain hunters..

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